Shipping & Returns
Shipping Policy
We take every care in packing and dispatching your purchase. Title is retained by us until payment is received in full.
- NZ Wide Delivery via tracked courier
- Dispatched from Catch-22 Warehouse
- Indicative delivery times provided at checkout
- Secure packaging built for the elements
Returns & Exchanges
We comply with the Consumer Guarantees Act 1993 (CGA). Your satisfaction is our priority.
- Refund/Exchange requests within 5 days of receipt
- Original condition and packaging required
- Contact us before returning any items
- Full refund less shipping costs for change of mind
Delivery Times
Delivery times are indicative only. We will attempt to contact you by phone or email if any late deliveries are anticipated. We are not liable for failures to observe delivery times but work hard to ensure prompt arrival.
Damaged Goods
Catch-22 is not responsible for loss or damage to goods caused by transit events once dispatched. We recommend inspecting your package upon arrival before signing.
Need help with an order?
Our gear experts are ready to assist with any questions regarding shipping, returns, or product advice.
Contact Orders Team